Privacy Policy

Effective Date: 4th May, 2026

1. Introduction

Alphagen Well (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and purchase wellness and personal care products.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address

b. Payment Information
All payments are processed securely through third-party payment providers such as Stripe. We do not store or have access to your full payment card details.

c. Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data (via cookies or analytics tools)

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Provide customer support
  • Send order updates and confirmations
  • Improve website functionality and user experience
  • Prevent fraud and unauthorised transactions
  • Comply with legal obligations

We do not sell or rent your personal data to third parties.

4. Payment Security

All transactions are processed through secure payment gateways. Stripe and other payment providers handle sensitive payment information in accordance with their own security and compliance standards (including PCI-DSS).

5. Cookies and Tracking

We use cookies to:

  • Enhance website performance
  • Analyse traffic and usage patterns
  • Remember user preferences

You may disable cookies through your browser settings, though some features of the website may not function properly.

6. Data Sharing

We may share your information only with:

  • Payment processors (e.g., Stripe)
  • Shipping and logistics partners
  • Service providers (e.g., hosting, analytics)

These parties are obligated to handle your data securely and only for necessary purposes.

7. Data Retention

We retain personal information only as long as necessary to:

  • Complete transactions
  • Maintain records for legal or tax purposes
  • Resolve disputes

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent for data usage

To exercise these rights, contact us using the details below.

9. Product Disclaimer

Our wellness products are intended for general personal care and lifestyle use only. They are not intended to diagnose, treat, cure, or prevent any medical condition. Customers are advised to read product descriptions carefully before purchase.

10. Data Security

We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

13. Contact Information

If you have any questions about this Privacy Policy, you may contact us at:

Email: info@alphagen-well.shop
Address: 200 Bass Pro Mills DrVaughan, ON L4K 0B9, Canada