Shipping Policy

Effective Date: 4th May, 2026

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

If there is a delay due to high order volume or unforeseen circumstances, customers will be notified via email.

2. Shipping Time

Estimated delivery times:

  • Domestic Shipping: 3–7 business days
  • International Shipping (if applicable): 7–15 business days

Delivery timelines are estimates and may vary based on location, courier services, and external factors beyond our control.

3. Shipping Charges

Shipping charges are calculated at checkout based on order value, weight, and delivery location. Any applicable taxes or duties for international orders are the responsibility of the customer.

4. Order Tracking

Once your order is shipped, a tracking number will be provided via email or SMS. Customers can use this to monitor the shipment status.

5. Delivery Issues

Alphagen Well is not responsible for delays caused by:

  • Courier service disruptions
  • Incorrect or incomplete shipping addresses provided by the customer
  • Natural events or circumstances beyond our control

If a package is marked as delivered but not received, customers should contact the courier provider directly and notify us for assistance.

6. Failed Delivery Attempts

If delivery fails due to incorrect address, unavailability, or refusal to accept the order:

  • The order may be returned to us
  • Re-shipping may require additional charges
  • Refunds (if applicable) will exclude shipping costs

7. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery
  • Provide order details and photographic evidence (if damaged)

We will review the case and provide a suitable resolution in accordance with our policies.

8. International Shipping (If Applicable)

For international orders:

  • Delivery timelines may vary due to customs clearance
  • Customers are responsible for customs duties, taxes, or import fees
  • We are not responsible for delays caused by customs authorities

9. Address Accuracy

Customers are responsible for providing accurate shipping information. We are not liable for orders shipped to incorrectly provided addresses.

10. Contact Information

For shipping-related queries, contact us at:

Email: info@alphagen-well.shop
Phone: +1 (905) 555-0128