Terms and Conditions

Effective Date: 4th May, 2026

1. Introduction

Welcome to Alphagen Well. By accessing or using our website and purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Use of Website

You agree to use this website only for lawful purposes. You must not:

  • Use the site for fraudulent transactions
  • Attempt to gain unauthorised access to systems or data
  • Interfere with the website’s functionality or security

We reserve the right to restrict or terminate access if misuse is detected.

3. Products and Services

Alphagen Well offers wellness and personal care products intended for general lifestyle use.

  • Product descriptions are provided for informational purposes only
  • We do not guarantee specific outcomes or results from product use
  • Products are not intended to diagnose, treat, cure, or prevent any medical condition

Customers should review product details carefully before purchase.

4. Pricing and Payments

  • All prices are listed in CAD and are subject to change without notice
  • Payments are processed securely through third-party providers such as Stripe
  • We do not store full payment card details

We reserve the right to cancel or refuse orders in cases of pricing errors or suspected fraud.

5. Order Acceptance

Once an order is placed:

  • You will receive a confirmation email
  • Acceptance of the order is subject to availability and verification

We may cancel orders due to:

  • Product unavailability
  • Payment issues
  • Suspected fraudulent activity

6. Shipping and Delivery

Shipping timelines are estimates and may vary due to external factors. Please refer to our Shipping Policy for full details.

We are not liable for delays caused by courier services, incorrect addresses, or circumstances beyond our control.

7. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

  • Only eligible cases (damaged, defective, or incorrect items) are considered
  • Requests must be made within the specified time frame

8. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Alphagen Well and is protected by applicable intellectual property laws.

You may not copy, reproduce, or distribute any content without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law:

  • Alphagen Well shall not be liable for indirect, incidental, or consequential damages
  • We are not responsible for any misuse of products
  • Customers are responsible for ensuring products are suitable for their personal use

10. User Information

You agree to provide accurate and complete information when placing orders. We are not responsible for issues arising from incorrect details provided by the customer.

11. Third-Party Services

Our website may use third-party services such as payment processors and analytics tools. We are not responsible for their policies or actions.

12. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be effective upon posting on this page.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Canada.

14. Contact Information

For any questions regarding these Terms, contact us at:

Email: info@alphagen-well.shop
Address: 200 Bass Pro Mills DrVaughan, ON L4K 0B9, Canada