Refund & Return Policy

Effective Date: 4th May, 2026

1. Overview

At Alphagen Well, we aim to provide quality wellness and personal care products. Due to the nature of these products, returns and refunds are handled under specific conditions outlined below.

2. Return Eligibility

We accept returns only if:

• The product received is damaged, defective, or incorrect
• The return request is raised within 48 hours of delivery

To initiate a return, customers must provide:

• Order number
• Description of the issue
• Clear photo or video evidence of the product

3. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or exchange:

• Opened or used products
• Personal care or wellness items once unsealed
• Items damaged due to misuse or improper handling
• Products purchased under clearance or final sale

4. Refund Process

Once a return request is approved:

• The product may be required to be shipped back to us
• After inspection, the refund will be processed

Refunds will be issued:

• To the original payment method
• Within 5–10 business days after approval

Shipping charges are non-refundable, unless the error is from our side.

5. Replacement Policy

In eligible cases, we may offer a replacement instead of a refund, depending on product availability.

6. Order Cancellations

• Orders can be cancelled before dispatch only
• Once shipped, cancellations are not allowed

7. Late or Missing Refunds

If you have not received your refund:

• Check your bank or payment provider
• Contact your payment provider (processing times may vary)
• If the issue persists, contact us

8. Product Disclaimer

Our products are intended for general wellness and personal care use only. They are not intended to diagnose, treat, cure, or prevent any medical condition. Individual results may vary.

9. Contact Information

For return or refund requests, contact us at:

Email: info@alphagen-well.shop
Phone: +1 (905) 555-0128